Net Neutrality Policy

Pine Telephone System, Inc. Net Neutrality Policy


In this document, the terms “you” and “your” refer to customers of Pine Telephone System’s Inc. Internet Access Service. The terms “we” and “our” refer to Pine Telephone System, Inc. (hereafter PT) and Pine Telephone’s Internet Access Service.


Service – Internet access purchased from PT. This includes connectivity from your equipment at your premises to the Internet equipment at PT’s office, connection of PT’s equipment to the Internet, and PT’s equipment that is used to route and manage your traffic to and from the Internet and to provide you with services such as e-mail, web surfing, file transfer, Internet video, and others

Bandwidth – The amount of data per second. This may be thought of as the “pipe” that carries Internet traffic.

Bandwidth capacity is the amount of bandwidth that we or another network provider makes available for your use, such as the amount of data that can be sent over a wire or fiber optic system.

Bandwidth demand is the amount of bandwidth that a customer wants to use.

Congestion – A situation where the total bandwidth demand (in bits of information per second) on a component of the Internet, including on any part of our network, exceeds the bandwidth capacity of that component to such an extent that traffic flow and service experiences degradation. Congestion is usually of a transitory nature, however, in some cases, such as an extremely popular website, it may last for a significant period.

Degradation of Service – Less than optimal performance of Internet services. This may appear to you as slow response on web sites and e-mail or distorted or frozen video.

Nominal Bandwidth – The bandwidth of the service package you purchase. This is your maximum allowed bandwidth.

Terms of Service and Network Management Practices

The bandwidth you purchase (your service package or nominal bandwidth) is the MAXIMUM bandwidth available to you. It is not a guaranteed bandwidth. PT will make its best effort to transmit your data in a timely fashion, however, PT does not guarantee you that you will be able to use your entire nominal bandwidth at any given time. This is referred to as “best effort” service.

PT strives to make your total nominal bandwidth available for you to use within our network. PT cannot control bandwidth available, congestion, or service quality on those parts of the Internet beyond our network.

When other customers use our network, you may not be able to use your maximum nominal bandwidth because all customers share total bandwidth capacity at some points on our network and on the Internet. If the bandwidth demand of all customers at that network location exceeds the bandwidth capacity provided, you may not be able to use your entire nominal bandwidth. All services are “shared services” used by many customers.

We size our Internet services by the bandwidth of all our customers, including your service, based on best-of-breed engineering practices. Service is provided equally to all customers, and every customer’s data has an equal chance to be served.

On a downstream basis (Internet to customer), service is provided equally to all customers, Internet services, protocols, and sources or destinations on the Internet such as websites, e-mail servers, etc.

Due to limited bandwidth capacity on an upstream basis (customer to Internet), service is provided equally to all customers, protocols, and sources or destinations on the Internet such as websites, e-mail servers, etc. except that service types are prioritized to provide the best service possible to all customers. We prioritize services with streaming video being the highest priority, then web browsing, then all other services. Service is not prioritized by customer or source or destination on the Internet. No services, protocols, or legal sources and destinations on the Internet are blocked under any circumstances. Any effects on service may only be noticeable in times of significant congestion.

PT may block any service, protocol, source, or destination that PT determines to be illegal or a threat to life, property, or national security, or if ordered to block or otherwise modify your data by law enforcement agencies.

At this time, PT does not implement network management techniques when congestion occurs, however, in times of congestion on PT’s network, PT may, at its sole discretion, implement reasonable network management techniques to protect the services of all of PT’s customers so that each customer has adequate service quality. PT will not implement network management if degradation of service is caused by congestion on portions of the Internet outside of PT’s network. PT will notify our customers on this website of changes to our network management policy.

Devices & Software that maOTC’s Internet Access Service

There are no restrictions on types of devices you may connect to PT’s network other than that they must be approved by the Federal Communications Commission (FCC) for use in the US telecommunications network.  You may not connect any equipment to PT’s network that is not approved by the FCC.  Most commercially available equipment such as modems, routers, and PCs are approved.  All equipment approved by the FCC will have a label stating that it is approved and what the type of the approval is.  This information is also found in the user’s manual or printed instructions that are provided with the equipment and may be found online at the manufacturer’s website.  You should read this label whenever you buy any equipment you wish to connect to PT’s network.  If you have questions about any particular equipment, please call us at 541-742-2201.

PT’s Internet access service is designed to function with accepted industry standard interface software such as provided by Microsoft, Apple, and others.  If you use a type of software not widely used in the worldwide Internet, you may experience some problems with compatibility between your software and PT’s Internet access service.  If you have any questions, please call us on 541-742-2201, and we will try to help you resolve this problem.  It is the customer’s responsibility to assure that their software and operating interfaces conform to industry accepted specifications.

Network Security

PT uses the latest industry-best-practices to maintain integrity and security of its network. This may include security protections that interfere with some types of customer traffic. If you believe your services are being disrupted by our security systems, please contact us on 541-742-2201.

PT provides a level of protection for your computers from spam, viruses, and other malicious or unwanted items.  While PT strives to provide the best protection possible for your computer, we make no guarantees that we can prevent all malicious or unwanted items from accessing your computer.  It is the customer’s responsibility to protect their computers and other devices from unwanted or harmful items.  It is very strongly recommended that you provide your own virus and malware protection, spam filtering, and firewall software, solutions are available on the PT website.

There are additional considerations regarding Internet security related to PT’s Internet access service.  Call our office at 541-742-2201 for a copy of our Acceptable Use Policy.